Frequently Asked Questions

Theresa avatar
Written by Theresa
Updated over a week ago

What is Texting Base?
Texting Base is a Monthly Subscription Service that allows you to send out personalized blast texts through SMS. You pay a minimum of $x/month for y units. When you run out of units you are charged $x for an additional y units called a "reload". Reloads cannot be discounted.

What are "units"?
1 unit = 160 characters of text, longer texts are 153 characters per unit. When a rare character is used, 1 unit = 70 characters and longer texts are 67 characters per unit. By rare character we mean any character that isn't in the GSM encoding character set and requires the UCS-2 encoding, these are usually emojis and characters that aren't in the english keyboard. Both outbound and inbound texts are counted.

We have a unit counter where you write the message so you can keep an eye on how much you're using.  This unit counter turns red when you go from 1 unit to 2 units so you can watch your costs.

What happens when the free trial ends?
You are only charged if you add in your payment information and choose a plan!

Do you offer auto responders?
Yes, we do have that feature.

Do you have to pay for keywords?
No, keywords are free

How many keywords do I get with my account?
Keywords are unlimited

Can I set up a response chain for my auto response?
Absolutely, auto response chains are easy to set up and very effective

Can auto responders be personalized?
Yes, personalization can be included as long as the person's name or data is in your database

Do you offer text campaigns?
Yes we do offer text campaigns or text drip campaigns

Do you offer MMS?
Yes, we offer MMS for texting videos and texting pictures

Can you embed links into a text message?
Yes, you are able to add a link. Most mobile devices can turn them into a clickable link.

Can I use my own number?
No. We provide numbers for the user to use. We offer toll-free and local 10 digit long numbers.

How does your system handle duplicates?
The system will automatically remove duplicate numbers leaving only unique numbers.

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